4. Playing the Blame Game
Pointing fingers at employees, customers or external factors like the weather doesn’t help your case. Taking responsibility shows integrity and reassures customers that you’re committed to improving, regardless of the circumstances.
5. Not Offering a Resolution
An apology is great, but customers want action. Address their healthtrax corporate email list concerns by explaining how you’ll prevent the issue from happening again. Offering a clear resolution, like a refund or invitation to discuss further, shows you’re serious about making things right.
6. Delayed Responses
Leaving a review unanswered for weeks or months signals indifference. Customers want timely attention, especially for negative feedback. Online review management services and online review monitoring tools can alert you to new reviews and make it easier to monitor and reply quickly.
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