For instance, Kommunicate helps you build AI powered advanced chatbots that resolve customers queries with personalized responses, in a jiffy. It also does a wonderful job of handing off unresolved issues to a human.
However, what separates Kommunicate from its competitors is its ability to knit a 360-degree support system around an entire business. Together, Kompose (Chatbot builder), Help Center (a knowledge base), and social media integrations, ensure no person goes away feeling unattended or uncared for.
4. Email Support
Unlike Live support, Emails are more convenient for a certain kind o f customer advertising data who finds asynchronous conversations more comfortable. They can simply raise their question or doubts through an email, and can then read & reply to the customer team’s response at a time of their convenience. But asynchronous shouldn’t translate to inconsideration. The customer team should try to respond to any query asked via an email within 24 hours.
Emails are a great way to forge meaningful bonds with your customers. While it is important to remain professional in all your responses, you can use a bit of humour or personalization at times to create a human-to-human bond.
In fact, a great way to utilize email support is to first guide the customer in the best possible way. And then, when they seem pleased by your successful assistance, ask them to rate your product or leave a review, as a mark of support to your business.
5.
In 21st century, you cannot build a business without utilizing Social Media to the best of its capacity. What makes social media, esp. Facebook, great is that it provides its user-base an easy to use platform that they can use to share their experiences on a product or a service, with their connections.
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