To help you find your perfect business phone solution, we’ve picked out the top RingCentral alternatives to help your small business thrive.
What RingCentral offers
RingCentral is a cloud-based VoIP solution. The platform offers a wide range of features for enterprises such as:
Centralization — connect your business estonia telephone number data communication with video and audio conferencing, faxing, and text messaging
Integrations — access smart integrations to improve your workflows which include Slack, Google Workplace, and Microsoft 365
Call center functionalities — call routing, call forwarding, and call recording
Analytics — improve your processes with real-time voice call analytics and call center reporting software
Languages — expand your reach with 18 languages available for settings, multilingual IVRs, and localized voice prompts
Devices — connect via iOS and Android mobile apps, desktop access, and to your desk phones
While RingCentral can be a decent phone solution, i’is not without the following limitations:
Difficult onboarding — RingCentral users face issues setting up the platform on their own. While there are one-hour professional implementation sessions available, RingCentral may be difficult to get up and running without additional customer support.
Poor customer support — Customer support is available only on the highest plans, not affordable for small businesses. Chances are, you might not be getting 24/7 technical support.
Limited functionalities with basic plans — Despite RingCentral's four pricing tiers, the affordable plans come with serious limitations, including limited minutes, no video conferencing, and a lack of popular app integrations.
Cancellation with no refund for yearly subscriptions — RingCentral offers a yearly discount for their business phone system, but if you cancel you will be on the hook for the entire yearly cost. This pricing structure could be detrimental to a small business’ budget.
Outdated software architecture — It’s important to make sure your business phone system is up-to-date. Unfortunately, RingCentral currently uses outdated software which could lead to a lower quality phone service.
Tough to scale — RingCentral’s pricing structure is too rigid for small businesses. Some pricing plans are limited to a specific number of users, which means that if your small business grows you will have to change your plan.
RingCentral pricing
RingCentral offers four different tiers of pricing, ranging from $33/user/month all the way up to $63/user/month when billed monthly. The most basic plan is limited to only 20 users, and only includes 100 toll-free minutes per month.
There is no free RingCentral plan available. RingCentral does offer a free trial, but it is limited to a maximum of 5 users, and 2 desktop phones. Critical features such as SMS text messaging are not available during the free trial.
