Driving 5G monetization through next generation BSS system

chandon55 · Post by **chandon55** » Tue Jan 07, 2025 4:48 am

The BSS system in telecom handles key functionalities for a telecom operator like – creating products and bundles, managing leads, customer information, customer orders, provide customer support solutions, manage Inventory, and provide a dealer and partner management system, so BSS is a comprehensive solution which manage the complex Telecom operator business which is undergoing myriad of changes due to ever evolving telecom product and solutions. One such area is the advent of 5G technology and the impact it has on the telecom business, which will enable a telecom operator to drive future revenue from 5G use cases.

5G has a transformative potential for operators, which requires an effective monetization strategy and a robust 5G evolved Business Support System (BSS) to play a crucial role in unlocking 5G’s potential by oman phone data creating tailored solutions for 5G and evolving technology to meet high demands.

Let us explore how telecom companies can leverage a powerful BSS to turn 5G use cases into a profitable reality.

Unravelling the Complexities of Case Management

Navigating through the maze of handling cases in telecom shows there are a lot of problems to deal with. From the multifaceted nature of customer inquiries and issues to the high volume of interactions across various channels, service providers face the daunting task of not only capturing and responding to each request but doing so in a manner that aligns with the customer’s expectations for immediacy and precision. This complexity is compounded by the need for seamless integration of backend systems and frontline customer service operations, ensuring that every interaction contributes positively to the customer’s journey.

The Challenges of 5G Monetization

Complex service offerings

5G goes beyond traditional data and voice plans, encompassing diverse services like network slicing, IoT solutions, Enhanced mobile broadband (eMBB), mMTC (Massive Machine-Type Communications) , Ultra- Reliable Low Latency communication (uRLLC), cloud gaming, Augmented Reality (AR) and Virtual Reality (VR). A 5G evolved BSS is essential to manage these complex use cases.