How to gain customer trust?

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There is nothing better to consolidate a relationship than to generate trust. The same goes for customer trust; you have to create a closer bond with them in order to gain their loyalty.

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One way to do this is by showing them that we are here to serve them, and a good experience is key to achieving this. For example, one day I made an online purchase on a department store's website; I requested that it be delivered to the location, so when I received the confirmation email that my product had arrived, I went to pick it up.

I arrived at the store, the first thing I was faced with was that there was no belize phone number one at the online sales delivery counter. After a couple of minutes I went to other areas to ask who could help me and nothing! I went to customer service and they called the manager. The girl asked me for my purchase order and an ID. I presented my expired driver's license. When she saw it she just slowly shook her head and laughing, yes!, laughing she said: "I can't accept this ID, it's not official and part of it is expired.

This was definitely starting to be a bad customer experience. Not only because they didn’t want to give me my product, but because the person who helped me had a bad attitude. When she noticed my annoyance, she just said: “I’m sorry, it’s company policy. You must present a valid, official ID,” so I asked to speak to the manager. Don’t offer bad customer service .

Customer trust is earned by offering the best service
When the manager showed up, the first thing I did was present my ID, and I practically put it next to my cheek and said, “Check, it’s me, you can’t possibly not accept this as official ID. Bring all my information, my current address. Here’s my credit card that I paid for the product with.” The manager just said, “I’m sorry, but it’s company policy to not accept any ID that isn’t official.”