What is Business Process Automation?

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Business process automation specifies automation software as the solution to better streamline a process. While BPM is a systematic general mindset to increase efficiency, BPA is one of the specific tools to achieve this.

If, through a BPM study, you find that manual, repetitive, and labor-intensive tasks are an area for improvement, you can look to automation to help. BPM transfers the responsibility for time-consuming, everyday tasks from a human to a machine. It transforms a time-consuming, manual task into one that software can complete in seconds or minutes. Here are some of the activities that 66% of companies are automating today :

Report writing
Complete forms and applications
Verifying data against third-party systems
Approve and classify internal HR documents
Copy and paste data between two point solutions
Using chatbots to answer customer questions
Coordination of approvals between departments
Automation enthusiasts deploy technologies like robotic process automation (RPA) to speed up tasks or other software like machine learning or artificial intelligence to boost opportunity seeker mailing list efficiency. BPM can involve automation or not; it can focus on how humans work together without even considering technology. RPA is just one of many tools available within the broader BPM umbrella.

Business process management and business process automation go hand in hand, but they are not interchangeable terms. By analyzing your business operations through a business process management lens, you can find areas that lend themselves well to the streamlining capabilities of business process automation. Together, business process management and business process automation can reduce costs, eliminate waste, and increase the value your people and systems bring to your organizational goals.