Description of the MCN Telecom

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During classes, children assemble real robots from electronic components using real tools and measuring devices; older children, taking the SENIOR Robotics course, in addition to assembling robots, receive career guidance. The club takes seriously not only the quality of educational programs, but also customer service. Long-term cooperation with the telecom operator and software developer MCN Telecom allows us to provide a high level of service - and develop it with the help of new technologies. Finding a solution The connection of the voice robot was preceded by the fact that the sales department initially set up call recording through the integration of the CRM system with MCN Telecom IP telephony. According to the general director of the club chain, Kirill Savin, the company was completely satisfied with the cost and quality of the integration.



After some time, the client asked to design a tunisia whatsapp number data 5 million smart voice robot that could take over some of the routine work of the sales department. There was a little over a month left until summer, when the call flow is minimal, the constant presence of sales managers is not required and they can be successfully replaced by a smart assistant. solution The following requirements were imposed on the robot: receiving calls without the involvement of operators; collecting information, transcribing call recordings into text; transfer of transcribed calls to CRM for further processing by employees. Work on creating a voice assistant began with describing business processes and adjusting existing sales scripts taking into account the summer period.



Then the robot was introduced in test mode to see if it correctly handles all possible scenarios - sending an SMS in response to a request for the cost of classes, informing about the content of the curriculum, redirecting to an employee upon a corresponding request. After the summer season ended, the voice robot, which was named "Nikolai", began to help operators only during non-working hours. It should be noted that the implementation of the solution took 10 calendar days and required relatively small financial costs - no more than 30 thousand rubles. Results of implementation First of all, according to the CEO, the fact of using a robot does not cause the contradictions or discontent among clients that are typical for this tool.