How Qoyod’s Sales Teams 2X Their Sales Using Rasayel

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Qoyod, a B2B software company offering accounting solutions, faced difficult challenges managing their customer interactions on WhatsApp as they scaled. By integrating Rasayel, they centralized communication, automated processes, and personalized messaging. This led to doubling their sales conversions and saving 70% of the time on routine tasks.

About Qoyod
Based in the heart of Saudi Arabia, Qoyod offers user-friendly accounting software. Its platform is designed to simplify financial processes and improve accounting efficiency. The platform offers features such as invoicing, expense tracking, and financial reporting.

The Challenge
Before Rasayel, Qoyod’s sales team heavily relied on WhatsApp azerbaijan whatsapp phone number for customer interactions but as they scaled, they needed help managing these conversations effectively. During this time they faced several challenges:

Dropping leads
Qoyod had difficulty tracking and following up with potential customers, leading to many dropped leads. Without a systematic approach to managing and nurturing leads, valuable opportunities were often missed, challenging their ability to convert leads into clients.

Time-consuming FAQs
A large portion of time was spent answering repetitive questions, which reduced overall efficiency. The sales and support teams were slowed down by frequently asked questions, taking away precious time that could have been used for more effective customer engagements.

Lack of personalization
The team faced challenges in sending personalized campaigns, limiting their ability to connect with customers effectively. This lack of personalization made it difficult to tailor messages and offers to individual customer needs, resulting in lower engagement and satisfaction levels.

Difficulty monitoring chats
Managers lacked a full view of customer chats, making it hard to evaluate sales strategies and ensure quality interactions. Without detailed insights into the conversations between their team and customers, it was challenging for managers to identify areas for improvement and measure the effectiveness of their sales approaches.

Qoyod needed a better way to manage these interactions to maintain high-quality service.