This option allows you to increase the number

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Such a situation is fraught with the loss of a client, but only if you do not have call interception connected. An employee will be able to redirect a call if his colleague is not at work or cannot answer for any other reason. Voice menu (IVR) It is an automated voice system for receiving, processing and coordinating incoming calls using pre-recorded voice messages. When you call the company, the answering machine informs you how to connect with the department you need by pressing a certain button number. This is IVR. Voicemail If the client fails to reach the employee he needs, he can leave an audio message with the question he is interested in, which the specialist can listen to at any convenient time.



Routing by geography This function assumes dubai email list automatic selection of a phone number from a pool of numbers, based on the geographic location of the called subscriber. of answered calls, and will also demonstrate the customer focus of the organization, thereby increasing customer loyalty to the company. Using FMC FMC (Fixed Mobile Convergence) is a technology that enables an organization to form a single network of mobile and landline phones. Simply put, it is the unification of employees' mobile phones with an office PBX. One of its important advantages is that this function assumes a single short numbering plan between mobile and fixed-line subscribers, as well as a unified set of services.



Thus, increasing employee mobility, allowing them to always stay in touch. Which Virtual PBX is better? It all depends on your goals. To understand which one is more suitable for your business, you need to pay attention to the following details: Number of internal lines The number of calls received by your employees depends not only on the quality of telephony, but also on the number's channel capacity. It is better to give preference to a provider offering an unlimited number of lines. Number of numbers to connect It is worth paying attention to this factor. It is good if the company offering cloud telephony services does not limit the number of numbers available for connection and does not require additional payment for additionally connected numbers.