Audiency achieves NPS of 86: a reflection of excellence in service and innovation
Posted: Tue Dec 24, 2024 6:38 am
Audiency recently conducted its first Satisfaction Survey with its customers and obtained an extraordinary result!
Achieved an NPS (Net Promoter Score) of 86 , a rating that reflects the exceptional loyalty and satisfaction of our customers. This achievement is the result of continuous work on innovation, customer service and improvement of our services. The Net Promoter Score (NPS) is a widely recognized metric that measures the likelihood of a customer recommending a company to others. Based on the responses, customers are classified into three categories: Promoters , Neutrals and Detractors . The NPS score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. A score of 86 places Audiency among the companies that excel in customer satisfaction.
What led us to this NPS of 86?
1. Customer Focus
Audiency has always placed the customer at the center of its operations. From the very first contact uae phone number list we seek to understand the needs and challenges of each customer, offering personalized solutions that meet their expectations exactly.
Feedback from our customers has repeatedly highlighted the value they place on our efficient service and our willingness to provide prompt, quality support.
2. Constant Innovation
Innovation is in Audiency’s DNA. We continually work to improve our tools and processes, enabling our customers to access the latest technologies and effective solutions. This commitment to innovation has been recognized by our customers, who see our brand as a technology partner that is always looking for new ways to improve the user experience.
3. Customer Support Attention
Another key factor in our NPS success was the high level of satisfaction with our support. 60.9% of customers who responded to the survey left positive feedback, mentioning our speed in resolving issues and the closeness of our support. For us, the relationship with the customer does not end with the delivery of the service; it is strengthened throughout the entire journey.
3. Customer Support Attention
Another key factor in our NPS success was the high level of satisfaction with our support. 60.9% of customers who responded to the survey left positive feedback, mentioning our speed in resolving issues and the closeness of our support. For us, the relationship with the customer does not end with the delivery of the service; it is strengthened throughout the entire journey.
4. Openness to Feedback and Continuous Improvement
Audiency deeply values customer feedback. Proof of this is that, of the 43 customers who responded to our survey, 23 left detailed comments about their experiences. Even though we receive a high score, we do not ignore feedback that points out suggestions for improvement. For us, these points are opportunities for learning and growth. We use these insights to adjust our operations, ensuring that we are always evolving and aligned with our customers’ expectations.
Achieved an NPS (Net Promoter Score) of 86 , a rating that reflects the exceptional loyalty and satisfaction of our customers. This achievement is the result of continuous work on innovation, customer service and improvement of our services. The Net Promoter Score (NPS) is a widely recognized metric that measures the likelihood of a customer recommending a company to others. Based on the responses, customers are classified into three categories: Promoters , Neutrals and Detractors . The NPS score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. A score of 86 places Audiency among the companies that excel in customer satisfaction.
What led us to this NPS of 86?
1. Customer Focus
Audiency has always placed the customer at the center of its operations. From the very first contact uae phone number list we seek to understand the needs and challenges of each customer, offering personalized solutions that meet their expectations exactly.
Feedback from our customers has repeatedly highlighted the value they place on our efficient service and our willingness to provide prompt, quality support.
2. Constant Innovation
Innovation is in Audiency’s DNA. We continually work to improve our tools and processes, enabling our customers to access the latest technologies and effective solutions. This commitment to innovation has been recognized by our customers, who see our brand as a technology partner that is always looking for new ways to improve the user experience.
3. Customer Support Attention
Another key factor in our NPS success was the high level of satisfaction with our support. 60.9% of customers who responded to the survey left positive feedback, mentioning our speed in resolving issues and the closeness of our support. For us, the relationship with the customer does not end with the delivery of the service; it is strengthened throughout the entire journey.
3. Customer Support Attention
Another key factor in our NPS success was the high level of satisfaction with our support. 60.9% of customers who responded to the survey left positive feedback, mentioning our speed in resolving issues and the closeness of our support. For us, the relationship with the customer does not end with the delivery of the service; it is strengthened throughout the entire journey.
4. Openness to Feedback and Continuous Improvement
Audiency deeply values customer feedback. Proof of this is that, of the 43 customers who responded to our survey, 23 left detailed comments about their experiences. Even though we receive a high score, we do not ignore feedback that points out suggestions for improvement. For us, these points are opportunities for learning and growth. We use these insights to adjust our operations, ensuring that we are always evolving and aligned with our customers’ expectations.