Automation and humans work better together
Posted: Mon Dec 23, 2024 8:50 am
Automation doesn’t mean no human input. In fact, the cornerstone of a successful digital transformation is your team of living, breathing people. Automation works to reduce the time these subject matter experts waste on mundane, repetitive functions, so they can contribute to your bank’s success in more valuable ways. For example, chatbots can support your help desk by answering simple, low-level questions, so your staff can spend more time focusing on the more complex issues that require a human touch.
Ultimately, this strategy pleases and delights customers: support staff no longer have to rush to the phone to handle a lost password request, but can instead provide a more thoughtful and engaged solution to distressed customers. It’s a win-win for you and your customers: when it comes to the most sensitive questions, 77% of customers prefer to interact with a human being . While some banks have gone so far as to charge high fees for branch visits to encourage digital adoption, the ones leading the charge are those that combine the best of both worlds.
Transformation technology is not a threat to system security
Mention trends like “citizen development” to data governance professionals, and you’re likely to be met with a healthy dose of humor. The sensitive nature of the data pakistan number list handled by the financial sector justifies their criticism. In fact, banking professionals are 10% more concerned about cyber threats than any other sector. However, next-generation trends like citizen development, low-code tools, and cloud-based solutions are quickly rising to the top of the must-have list. Gartner already estimates that citizen developers are responsible for building nearly 60% of core applications . Is your bank still hesitant about these must-have technologies?
Your security team should not view citizen developers as a threat, but as a complement to your existing IT team. Contrary to critics, citizen development does not turn your system stronghold into a virtual Wild West. This team of development assistants works within a controlled and sanctioned set of IT tools. However, as these programs grow, the governance of these new initiatives becomes more critical. Keep these considerations in mind:
Start with a solid strategy that defines the precise roles of citizen developers. You don’t want this valuable group to overstep the mark, so it’s important to set expectations from the start. Identify the projects they’ll be responsible for and the tools and platforms they’ll be able to use.
Limit participation to a core group of tech enthusiasts or highly engaged high-level performers. By including only those who are most enthusiastic about the program, you are much less likely to fall victim to careless mistakes.
Ultimately, this strategy pleases and delights customers: support staff no longer have to rush to the phone to handle a lost password request, but can instead provide a more thoughtful and engaged solution to distressed customers. It’s a win-win for you and your customers: when it comes to the most sensitive questions, 77% of customers prefer to interact with a human being . While some banks have gone so far as to charge high fees for branch visits to encourage digital adoption, the ones leading the charge are those that combine the best of both worlds.
Transformation technology is not a threat to system security
Mention trends like “citizen development” to data governance professionals, and you’re likely to be met with a healthy dose of humor. The sensitive nature of the data pakistan number list handled by the financial sector justifies their criticism. In fact, banking professionals are 10% more concerned about cyber threats than any other sector. However, next-generation trends like citizen development, low-code tools, and cloud-based solutions are quickly rising to the top of the must-have list. Gartner already estimates that citizen developers are responsible for building nearly 60% of core applications . Is your bank still hesitant about these must-have technologies?
Your security team should not view citizen developers as a threat, but as a complement to your existing IT team. Contrary to critics, citizen development does not turn your system stronghold into a virtual Wild West. This team of development assistants works within a controlled and sanctioned set of IT tools. However, as these programs grow, the governance of these new initiatives becomes more critical. Keep these considerations in mind:
Start with a solid strategy that defines the precise roles of citizen developers. You don’t want this valuable group to overstep the mark, so it’s important to set expectations from the start. Identify the projects they’ll be responsible for and the tools and platforms they’ll be able to use.
Limit participation to a core group of tech enthusiasts or highly engaged high-level performers. By including only those who are most enthusiastic about the program, you are much less likely to fall victim to careless mistakes.