New anti-spam protection system developed internally
Posted: Wed Dec 18, 2024 6:05 am
When you're busy processing tons of emails every day - and we all are - the last thing you need is a bunch of spam messages sneaking into your inbox. Spam protection has always been an important part of our email service and in our effort to constantly improve it, we're now introducing a new solution created by us. It's designed to efficiently minimize the amount of SPAM emails delivered to your inbox, while constantly learning from your email reading behavior. It's also designed specifically for our customers and works seamlessly as part of our hosting environment.
Efficient and easy to use for our customers
Less SPAM in your inbox
Based on our many years of managing email services, we have created a system that very accurately decides which messages are legitimate and should reach your inbox, which are suspicious and should be sent to your spam folder, and which are downright dangerous and should not reach your email at all and will bounce instead.
Your email reading behavior trains the system
Your natural actions, while working with your mailbox, will train the system. Whenever you move a message to or from your spam folder, you will improve its accuracy. Based on your action, the system will add your personal perception of what is SPAM on top of its own underlying rules. Therefore, your decisions are seamlessly taken into account, without the need to use an additional SPAM management interface.
Simple interface to allow and block senders
And if you want to tell the anti-spam system directly how to treat a particular sender, you can use our simple interface to block or allow specific senders. By adding an email address or an entire domain to the block or allow list, you indicate how you want the system to treat this sender.
Better control and easier scalability for us
We serve the needs of our clients
By using an in-house solution, we can more easily address the specific needs of our customers and introduce new features and improvements more quickly. For example, we have noticed that the current setup makes it difficult for our users to figure out when a legitimate email is not delivered to them and is being flagged as spam by the system. This happens because the message is placed in a quarantine folder in a separate tool that is not part of the user's natural email management. With the new solution, we were able to work around this issue by using the spam folder, which is much more visible.
We better manage email usage spikes
When we manage the anti-spam system as part of our own infrastructure, we can easily scale. Even if there is a sharp global increase in email traffic, we can seamlessly add the resources needed to screen for excessive messages. Therefore, email delivery will not be delayed for our customers, regardless of the unexpected spike in usage.
How to get started with the new anti-spam protection?
All SiteGround customers have our state-of-the-art spam protection features enabled by default.
Author avatar
Daniel Kanchev
Director of Product Development
Daniel is responsible for bringing new products to life at SiteGround. This means handling all sorts of tasks and communications, across multiple teams. Enthusiast of technology, user experience, security, and performance, you can never get bored around him. He is also a occasional speaker and travel addict.
Services
Share this article
Comments ( 7 )
Author avatar
Fernando
Jan 17, 2023
How do I disable the spam filter?
Reply
Author avatar
Wilkins Morales
The SiteGround Team
Jan 31, 2023
Hello, Fernando: If there is any incident with the service, please contact our team by following these steps so we can review it: stgrnd.co/contacta
Reply
Author avatar
Carlos
Jun 02, 2023
I would also like to be able to disable it. The old one blocked my messages and some were very important. I haven't yet gone into the settings, but I really hope it is possible to disable it.
Reply
Author avatar
Maria Pirez
Jan 30, 2023
Hello, I am glad to read this notice. I have a question about 3 domains iraq whatsapp number data that I am using with high traffic. When will the migration take place in Mexico? The email service will be suspended for a few hours. What repercussions will there be for this?
Reply
Author avatar
Wilkins Morales
The SiteGround Team
Jan 31, 2023
Hi Maria. The migration will be done gradually and an email will be sent prior to the implementation of the service. No loss of service is expected during the change. If you have any other questions, we are available in the chat 24 hours a day by following the steps in this link: stgrnd.co/contacta. Best regards!
Reply
Author avatar
Alberto
Efficient and easy to use for our customers
Less SPAM in your inbox
Based on our many years of managing email services, we have created a system that very accurately decides which messages are legitimate and should reach your inbox, which are suspicious and should be sent to your spam folder, and which are downright dangerous and should not reach your email at all and will bounce instead.
Your email reading behavior trains the system
Your natural actions, while working with your mailbox, will train the system. Whenever you move a message to or from your spam folder, you will improve its accuracy. Based on your action, the system will add your personal perception of what is SPAM on top of its own underlying rules. Therefore, your decisions are seamlessly taken into account, without the need to use an additional SPAM management interface.
Simple interface to allow and block senders
And if you want to tell the anti-spam system directly how to treat a particular sender, you can use our simple interface to block or allow specific senders. By adding an email address or an entire domain to the block or allow list, you indicate how you want the system to treat this sender.
Better control and easier scalability for us
We serve the needs of our clients
By using an in-house solution, we can more easily address the specific needs of our customers and introduce new features and improvements more quickly. For example, we have noticed that the current setup makes it difficult for our users to figure out when a legitimate email is not delivered to them and is being flagged as spam by the system. This happens because the message is placed in a quarantine folder in a separate tool that is not part of the user's natural email management. With the new solution, we were able to work around this issue by using the spam folder, which is much more visible.
We better manage email usage spikes
When we manage the anti-spam system as part of our own infrastructure, we can easily scale. Even if there is a sharp global increase in email traffic, we can seamlessly add the resources needed to screen for excessive messages. Therefore, email delivery will not be delayed for our customers, regardless of the unexpected spike in usage.
How to get started with the new anti-spam protection?
All SiteGround customers have our state-of-the-art spam protection features enabled by default.
Author avatar
Daniel Kanchev
Director of Product Development
Daniel is responsible for bringing new products to life at SiteGround. This means handling all sorts of tasks and communications, across multiple teams. Enthusiast of technology, user experience, security, and performance, you can never get bored around him. He is also a occasional speaker and travel addict.
Services
Share this article
Comments ( 7 )
Author avatar
Fernando
Jan 17, 2023
How do I disable the spam filter?
Reply
Author avatar
Wilkins Morales
The SiteGround Team
Jan 31, 2023
Hello, Fernando: If there is any incident with the service, please contact our team by following these steps so we can review it: stgrnd.co/contacta
Reply
Author avatar
Carlos
Jun 02, 2023
I would also like to be able to disable it. The old one blocked my messages and some were very important. I haven't yet gone into the settings, but I really hope it is possible to disable it.
Reply
Author avatar
Maria Pirez
Jan 30, 2023
Hello, I am glad to read this notice. I have a question about 3 domains iraq whatsapp number data that I am using with high traffic. When will the migration take place in Mexico? The email service will be suspended for a few hours. What repercussions will there be for this?
Reply
Author avatar
Wilkins Morales
The SiteGround Team
Jan 31, 2023
Hi Maria. The migration will be done gradually and an email will be sent prior to the implementation of the service. No loss of service is expected during the change. If you have any other questions, we are available in the chat 24 hours a day by following the steps in this link: stgrnd.co/contacta. Best regards!
Reply
Author avatar
Alberto