However, the security of this method is controversial. With gambling data brazil this type of operator, it is common to provide some personal data to verify your identity.
To prevent identity theft, the company Biometric Vox is committed to implementing voice biometrics technology in the call center sector .
According to this company, “voice biometrics is the technology capable of authenticating a person’s identity through their voice. To do this, different voice biometric systems capture voice patterns and compare them with a previous record of the user (local fingerprint).”
The company says this technology has a number of benefits, from streamlining processes to increasing security and personalization.
“Today's society is more than accustomed to carrying out procedures by telephone, a process that is often tedious due to the amount of data that must be provided and involves security risks, since anyone who has our personal information can impersonate us. Voice biometrics is the best solution, since it quickly confirms the user's identity in a practically unequivocal way by just saying a few words, making the service more secure, agile and personalized,” concludes the business development director of Biometric Vox, Carlos Gavilán.
Anyone interested in increasing their training in the field of technology will be able to achieve their goal with the university programs sponsored by FUNIBER . One of the courses offered is the Master's Degree in Digital Transformation .
Source: Advantages of using voice biometrics in a call center
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