Customer Experience trends that are changing retail

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The vision of an integrated, connected and intelligent future is not only a consequence of the context in which we live, it is also the result of the work of professionals and companies that have adopted these trends. To achieve this vision, at Auronix , we create solutions so that our clients can merge the best of customer service, with trained agents and artificial intelligence, and thus czech republic whatsapp number data 5 million provide enriched experiences to improve CX. We understand that each company has different challenges and we work with them to design solutions to move our industry forward.



Customer Experience trends that are changing retail
Following the pandemic, there were major changes in consumer habits, such as an increase in online purchases over in-person purchases. In fact, during 2020, the number of people who joined eCommerce increased by nearly 30% at a regional level , something in which countries such as Mexico and Brazil are leading the way.

For the retail industry, this brings great opportunities and challenges, such as adapting to offer a better digital customer service experience, providing the possibility of making secure and convenient online payments, and ensuring the continuity of interactions regardless of the channel used.