Instant messaging channels
Posted: Sat Dec 07, 2024 9:10 am
In fact, customer experience drives more than two-thirds of customer loyalty , outperforming brand and price combined. This takes on strategic value when you consider that attracting new customers can be up to 25 times more expensive than retaining existing ones .
better communication, better customer experience!
A change in organizational mentality focused on the customer, together list of croatia whatsapp phone numbers with operational and technological improvements could lead to a 20% to 30% increase in customer satisfaction .
In this sense, the key is to design the buyer journey very well and to effectively and closely accompany consumers throughout the entire journey, that is, from the moment they first make contact until the after-sales service.
Customers expect their interactions to be quick and require as little effort as possible. In fact, it is estimated that speed , convenience, helpful employees, and friendly service are most important to over 70% of shoppers .
That's why it's important to implement strategies and technologies that allow you to achieve a fluid, reliable and efficient customer experience, something in which instant messaging channels play a key role.
better communication, better customer experience!
A change in organizational mentality focused on the customer, together list of croatia whatsapp phone numbers with operational and technological improvements could lead to a 20% to 30% increase in customer satisfaction .
In this sense, the key is to design the buyer journey very well and to effectively and closely accompany consumers throughout the entire journey, that is, from the moment they first make contact until the after-sales service.
Customers expect their interactions to be quick and require as little effort as possible. In fact, it is estimated that speed , convenience, helpful employees, and friendly service are most important to over 70% of shoppers .
That's why it's important to implement strategies and technologies that allow you to achieve a fluid, reliable and efficient customer experience, something in which instant messaging channels play a key role.