The profitability of retaining and making
Posted: Sat Dec 07, 2024 9:05 am
So how can you improve the customer experience throughout their shopping experience? The secret lies in conversational experiences , a concept that involves getting to know your customers in order to offer personalized attention, always addressing their needs.
Users stay for the long term
Loyalty and profitability, two concepts that are directly related, and that you croatia whatsapp number data 5 million should consider when improving your strategies. Did you know that attracting a new consumer can be up to 25 times more expensive than retaining an existing one ?
Furthermore, considering that a 5% increase in customer retention can increase your company's revenue by between 25% and 95% , it is clear that it is necessary to increase loyalty levels , something in which communication plays a leading role.
Designing satisfying experiences aims precisely to increase customer retention, which also increases CLV.
What is “Customer Lifetime Value” (CLV)?
Also known as Customer Lifetime Value, Customer Lifetime Value indicates the total revenue you can expect from a customer, taking into account the revenue earned by a given customer and comparing it to their expected lifetime.
Users stay for the long term
Loyalty and profitability, two concepts that are directly related, and that you croatia whatsapp number data 5 million should consider when improving your strategies. Did you know that attracting a new consumer can be up to 25 times more expensive than retaining an existing one ?
Furthermore, considering that a 5% increase in customer retention can increase your company's revenue by between 25% and 95% , it is clear that it is necessary to increase loyalty levels , something in which communication plays a leading role.
Designing satisfying experiences aims precisely to increase customer retention, which also increases CLV.
What is “Customer Lifetime Value” (CLV)?
Also known as Customer Lifetime Value, Customer Lifetime Value indicates the total revenue you can expect from a customer, taking into account the revenue earned by a given customer and comparing it to their expected lifetime.