In other words, a positive Customer Experience improves customer satisfaction list of costa rica whatsapp phone numbers rates by 20% and increases sales conversion rates by up to 15% . By not knowing your customers, you could be missing out on some of these benefits.
The Customer Satisfaction Score (CSAT) is an indicator that allows you to know a customer's satisfaction with a brand, purchase or interaction. The methodology is quite simple: you just need to ask a question that can be answered with a number, considering a scale that indicates whether the experience was positive or negative.
This indicator is also known as the Customer Satisfaction Index, and is applied through a survey similar to this one: “How satisfied were you with your shopping experience?” For which you must respond with a number from 1 to 10, with 1 being negative and 10 being positive.
