Put yourself in your customers' shoes
Posted: Sat Dec 07, 2024 8:18 am
This is because they can provide 24/7 support and answer up to 90% of frequently asked questions , allowing you to take advantage of any sales opportunity.
In a context like the current one, in which e-commerce has el salvador whatsapp number data 5 million positioned itself as the main mode of consumption (given mobility restrictions), chatbots allow brands to manage enormous volumes of queries and purchase intentions quickly, effectively and in a friendly manner.
3. Efficient delivery
Your store may have good prices and offer personalized and omnichannel service. However, all the effort you put into improving the Customer Experience is worthless if the delivery of the products is poor.
If you give them a specific date when the products will arrive and they don't, they will be disappointed.
If it takes too long for the product to arrive and you don't provide answers, the customer experience will be negative.
That's why it's crucial that you offer efficient delivery and that you can track shipments. This gives your customers greater control over their purchase, knowing at all times the status of their shipments.
In a context like the current one, in which e-commerce has el salvador whatsapp number data 5 million positioned itself as the main mode of consumption (given mobility restrictions), chatbots allow brands to manage enormous volumes of queries and purchase intentions quickly, effectively and in a friendly manner.
3. Efficient delivery
Your store may have good prices and offer personalized and omnichannel service. However, all the effort you put into improving the Customer Experience is worthless if the delivery of the products is poor.
If you give them a specific date when the products will arrive and they don't, they will be disappointed.
If it takes too long for the product to arrive and you don't provide answers, the customer experience will be negative.
That's why it's crucial that you offer efficient delivery and that you can track shipments. This gives your customers greater control over their purchase, knowing at all times the status of their shipments.