The head of the customer service department noted that due to the active growth of tasks in working with high-income clients, the turnover in other segments has noticeably decreased. The analysis revealed that customer managers do not have time to communicate with them, and this reduces the number of repeat purchases.
To solve the problem, we set up automated mailing chains linked to the post-sales cycle and category promotion via the MTS Exolve SMS API.
Results:
sales growth in the low-income customer segment by 25%
optimization of labor costs by 15%
Conclusion
The work of a customer service manager requires special competencies and soft skills and includes vp design officers email list many responsibilities.
on the market, so the relevant discipline is included in the programs of the best universities in the country.
However, it is important to remember that people work with people, and sometimes even a very strong specialist is capable of giving in to a person with actively developed leadership qualities and charisma.How to Collect Customer Feedback and Use It in Marketing
Customer reviews are a powerful marketing tool that can significantly increase brand trust and sales. A smart approach to collecting and using feedback allows companies to improve their products and services, attract new customers, and retain existing ones. Let's figure out how to effectively collect feedback and use it in your marketing strategy.
Why Reviews Are Important for Business
Before you start collecting reviews, it’s worth understanding their importance for your business. According to research, 99% of buyers read reviews before making a purchase. This means that other people’s opinions play a key role in the decision to purchase goods or services.
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