Customer Acquisition Cost Index
Posted: Wed Dec 04, 2024 10:30 am
Key KPIs for e-commerce - 5 - image
3 KPI service may include:
This is the amount that needs to be spent on a client so that he ultimately performs the target action. This indicator shows the return on investment. Because you can hold various events and dentist phone number list invest money in advertising, but if you do not receive anything except clicks, then the issue of return on investment becomes quite acute.
Customer Return Rate
Many entrepreneurs know that the main sales are not sudden purchases, but customers who return for a repeat purchase. The first purchase from you should be the best in the buyer's life - the service, the loyalty system should encourage them to come back to you again. If the client returns to you for a purchase again and again, then this is a sign that you provide quality service.
Order processing speed
The faster you process a request left by a client, the higher their response will be. React to a request quickly - the client is satisfied, marks you as a reliable supplier of goods and services. Use such quick response services as Call-back in your work.
Feedback
It is very important to establish feedback with the client in order to understand whether the way you position yourself in the market corresponds to the client’s expectations or not.
Quick reaction to negativity
If your customer is unhappy with your product or service, resolve their issue quickly and first. This will show your customers that you acknowledge your mistakes and provide quality service. This will protect you from negative online reviews, building trust in your brand.
Key KPIs for e-commerce - 6 - image
Lead base growth
If your landing pages (product pages) are clear and informative to users, you methodically notify customers about current promotions and offers usingemail newsletters, leaving a base of target contacts, this will definitely provoke an increase in leads.
Resume
Online business starts with setting goals and objectives – what you want it to be like in the future and how you plan to implement your plans. In addition to choosing a reliable tool for collecting and analyzing data, you will need knowledge in the field of e-commerce to correctly prioritize and make your business project successful. Key performance indicators are measures of results and costs, focus on them and the results will not be long in coming!
3 KPI service may include:
This is the amount that needs to be spent on a client so that he ultimately performs the target action. This indicator shows the return on investment. Because you can hold various events and dentist phone number list invest money in advertising, but if you do not receive anything except clicks, then the issue of return on investment becomes quite acute.
Customer Return Rate
Many entrepreneurs know that the main sales are not sudden purchases, but customers who return for a repeat purchase. The first purchase from you should be the best in the buyer's life - the service, the loyalty system should encourage them to come back to you again. If the client returns to you for a purchase again and again, then this is a sign that you provide quality service.
Order processing speed
The faster you process a request left by a client, the higher their response will be. React to a request quickly - the client is satisfied, marks you as a reliable supplier of goods and services. Use such quick response services as Call-back in your work.
Feedback
It is very important to establish feedback with the client in order to understand whether the way you position yourself in the market corresponds to the client’s expectations or not.
Quick reaction to negativity
If your customer is unhappy with your product or service, resolve their issue quickly and first. This will show your customers that you acknowledge your mistakes and provide quality service. This will protect you from negative online reviews, building trust in your brand.
Key KPIs for e-commerce - 6 - image
Lead base growth
If your landing pages (product pages) are clear and informative to users, you methodically notify customers about current promotions and offers usingemail newsletters, leaving a base of target contacts, this will definitely provoke an increase in leads.
Resume
Online business starts with setting goals and objectives – what you want it to be like in the future and how you plan to implement your plans. In addition to choosing a reliable tool for collecting and analyzing data, you will need knowledge in the field of e-commerce to correctly prioritize and make your business project successful. Key performance indicators are measures of results and costs, focus on them and the results will not be long in coming!