unfriendly and sullen speech
Posted: Tue Jan 28, 2025 5:32 am
about interactions with them. This allows an employee to operate with data about what product a person was interested in on the site, on which landing page they left contact information, what question they asked in the feedback form.
More than 43% of managers believe that CRM increases their productivity in sales.
Automation tools help work with cold audiences, optimizing the workload of managers. For example, voice vp administration email list bots with realistic speech can call and establish contact with a cold base, leaving employees to work with objections and close the deal.
Errors when establishing contact
Problems at the initial stage of a conversation with a client are associated with the following typical employee mistakes:
ignoring the interests of the interlocutor, unwillingness to help in choosing, insufficiently detailed and deep answers to questions
slurred or quiet speech, incoherent phrases, general lack of confidence or stiffness of the manager
lack of expertise on the part of the seller, insufficient information about the product or inability to present the product in a way that is favorable to the buyer
inability to engage in dialogue, interrupting the client's responses, dry and monotonous speech
arrogance in conversation, rudeness and irritability on the part of the employee, imposition of the product
Another reason may be an incorrectly composed script.
The script may lack open questions, which makes it difficult for the manager to develop a dialogue and involve the interlocutor in it. It is important to use such methods of establishing contact as open listening.
Examples of questions for establishing initial contact with a client
The phrases written in the script for establishing contact with the client should attract his attention in a few seconds and involve him in further dialogue with the manager. To do this, they are constructed in such a way that the interlocutor cannot give a monosyllabic answer.
What questions can you ask to establish contact with the client:
More than 43% of managers believe that CRM increases their productivity in sales.
Automation tools help work with cold audiences, optimizing the workload of managers. For example, voice vp administration email list bots with realistic speech can call and establish contact with a cold base, leaving employees to work with objections and close the deal.
Errors when establishing contact
Problems at the initial stage of a conversation with a client are associated with the following typical employee mistakes:
ignoring the interests of the interlocutor, unwillingness to help in choosing, insufficiently detailed and deep answers to questions
slurred or quiet speech, incoherent phrases, general lack of confidence or stiffness of the manager
lack of expertise on the part of the seller, insufficient information about the product or inability to present the product in a way that is favorable to the buyer
inability to engage in dialogue, interrupting the client's responses, dry and monotonous speech
arrogance in conversation, rudeness and irritability on the part of the employee, imposition of the product
Another reason may be an incorrectly composed script.
The script may lack open questions, which makes it difficult for the manager to develop a dialogue and involve the interlocutor in it. It is important to use such methods of establishing contact as open listening.
Examples of questions for establishing initial contact with a client
The phrases written in the script for establishing contact with the client should attract his attention in a few seconds and involve him in further dialogue with the manager. To do this, they are constructed in such a way that the interlocutor cannot give a monosyllabic answer.
What questions can you ask to establish contact with the client: