The Silent One. Listen to what they have to say!
Posted: Mon Jan 06, 2025 10:07 am
What do you do with a customer who has a bad experience but never shares it with you? There are many different types of customers, one of them could be telling you a lot of things, even if he doesn't talk to you. He can affect sales if we don't pay attention to him. He may not talk to you, but what about his friends and family? I assure you that this type of publicity is not what you are looking for. A dissatisfied customer will at least find three more people to tell about his bad experience and I assure you that these others will not remain silent. Remember: Bad customer service causes great losses .
When a customer leaves our business without saying anything, it is not a good omen. That is why we must work to listen to that inner voice that has so much to say, and that above all will help us improve our results and boost customer engagement.
You may think that if you don't get a complaint from your customers, everything is fine. The truth is that you should be more cautious about this. It is common for customers not to tell you everything, and what is worse, they may leave without saying anything and stop buying from your business and look for your competition to make their purchases. That's how decisive their decision can be.
I recommend you read: Get your customers to share their experience .
Types of clients that negatively influence
Without a doubt, a customer who does not complain can also have a cayman islands phone number negative influence on our business. Many times we do not even know them, we do not have any reference from them to find the information we need to solve the problem. These types of customers are the ones we need to learn from and improve.
We are all human and we react to stimuli. The ideal is to ensure that the experiences we give to customers are the best, so we forget about any problems.
Many of us fall into the routine of saying that “everything is fine” or “nothing is wrong.” And it is not only the fault of the customer, but also of the companies that do not have customer satisfaction as one of their objectives. Here are some other key factors to improve customer satisfaction .
We need to know how to approach all types of clients, create bonds with them, build trust, in order to receive the best feedback from them. If you don't want to question them for fear of receiving a complaint, you're in big trouble. We need to ask the right questions, those that show us the way forward, and to do this we need the support of our clients.
I'll leave you with some phrases to help you serve a customer effectively.
Seek feedback from your customers
A comment, complaint or suggestion from your clients is very important. Although they are under no obligation to give us feedback, it is up to us to ask for it. Create a process to find out the types of clients according to their needs, I assure you that you will get answers that will surprise you.
When a customer leaves our business without saying anything, it is not a good omen. That is why we must work to listen to that inner voice that has so much to say, and that above all will help us improve our results and boost customer engagement.
You may think that if you don't get a complaint from your customers, everything is fine. The truth is that you should be more cautious about this. It is common for customers not to tell you everything, and what is worse, they may leave without saying anything and stop buying from your business and look for your competition to make their purchases. That's how decisive their decision can be.
I recommend you read: Get your customers to share their experience .
Types of clients that negatively influence
Without a doubt, a customer who does not complain can also have a cayman islands phone number negative influence on our business. Many times we do not even know them, we do not have any reference from them to find the information we need to solve the problem. These types of customers are the ones we need to learn from and improve.
We are all human and we react to stimuli. The ideal is to ensure that the experiences we give to customers are the best, so we forget about any problems.
Many of us fall into the routine of saying that “everything is fine” or “nothing is wrong.” And it is not only the fault of the customer, but also of the companies that do not have customer satisfaction as one of their objectives. Here are some other key factors to improve customer satisfaction .
We need to know how to approach all types of clients, create bonds with them, build trust, in order to receive the best feedback from them. If you don't want to question them for fear of receiving a complaint, you're in big trouble. We need to ask the right questions, those that show us the way forward, and to do this we need the support of our clients.
I'll leave you with some phrases to help you serve a customer effectively.
Seek feedback from your customers
A comment, complaint or suggestion from your clients is very important. Although they are under no obligation to give us feedback, it is up to us to ask for it. Create a process to find out the types of clients according to their needs, I assure you that you will get answers that will surprise you.