15 Ways to Increase Online Survey Response Rate
Posted: Mon Jan 06, 2025 4:56 am
Having an acceptable online survey response rate is often complicated. But if you follow the advice we share with you today, and make use of these good practices, you will be able to increase the response rate and obtain the information you need to make accurate decisions for the good of your business.
Nobody wants to be left without answers. Customer feedback is vital to knowing the direction we should follow to achieve customer satisfaction.
Learn how to improve your survey response rate and make your research project a success.
Tips to increase the response rate of online surveys
These are 15 recommendations that you should take into account to kazakhstan phone number increase the response rate in your next online survey :
1.- Let participants know how long the survey will take
Letting participants know in advance how long it will take to complete the survey shows that you respect their time. It's always good to know what's coming up, so they'll be prepared to answer calmly and focus on the answers they'll give.
2.- Allows the respondent to contact you
Another way to increase the response rate of online surveys is to make sure that the email address that sends the survey link is an address that the customer can contact if required, i.e. the participant can communicate through the same email.
I also recommend having trained staff to provide answers, so that participants can really clarify all their doubts.
3.- Make your surveys short and concise
Don't make your surveys too long. Consider keeping surveys short and taking participants one or two minutes to complete.
A short survey with a single Net Promoter Score question or two short follow-up questions can help you get more responses than you expect.
4.- Do not induce responses
Sometimes we unintentionally bias our surveys based on the results we expect. Do your best to ask questions that can be answered without any pressure, where the respondent can really answer what they think.
5.- Send friendly reminders
Increase online survey response rates by sending survey notifications . Sometimes respondents simply misplaced the survey in their inbox. A survey reminder may be all you need to get them to respond.
6.- Offer the opportunity to change the language of your survey
With QuestionPro you can create multilingual surveys , thereby offering the opportunity to make your survey accessible to more potential participants. This point will definitely help you increase the response rate of online surveys.
7.- Send your survey from a different email address
If you typically send all your emails to your customers through a specific email address, try sending your survey from an email address with a different name. This not only increases your response rate but also separates your research project from any ongoing customer activities you may have.
Nobody wants to be left without answers. Customer feedback is vital to knowing the direction we should follow to achieve customer satisfaction.
Learn how to improve your survey response rate and make your research project a success.
Tips to increase the response rate of online surveys
These are 15 recommendations that you should take into account to kazakhstan phone number increase the response rate in your next online survey :
1.- Let participants know how long the survey will take
Letting participants know in advance how long it will take to complete the survey shows that you respect their time. It's always good to know what's coming up, so they'll be prepared to answer calmly and focus on the answers they'll give.
2.- Allows the respondent to contact you
Another way to increase the response rate of online surveys is to make sure that the email address that sends the survey link is an address that the customer can contact if required, i.e. the participant can communicate through the same email.
I also recommend having trained staff to provide answers, so that participants can really clarify all their doubts.
3.- Make your surveys short and concise
Don't make your surveys too long. Consider keeping surveys short and taking participants one or two minutes to complete.
A short survey with a single Net Promoter Score question or two short follow-up questions can help you get more responses than you expect.
4.- Do not induce responses
Sometimes we unintentionally bias our surveys based on the results we expect. Do your best to ask questions that can be answered without any pressure, where the respondent can really answer what they think.
5.- Send friendly reminders
Increase online survey response rates by sending survey notifications . Sometimes respondents simply misplaced the survey in their inbox. A survey reminder may be all you need to get them to respond.
6.- Offer the opportunity to change the language of your survey
With QuestionPro you can create multilingual surveys , thereby offering the opportunity to make your survey accessible to more potential participants. This point will definitely help you increase the response rate of online surveys.
7.- Send your survey from a different email address
If you typically send all your emails to your customers through a specific email address, try sending your survey from an email address with a different name. This not only increases your response rate but also separates your research project from any ongoing customer activities you may have.