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So, first of all, we conducted a survey on why applicants miss meetings. For the study, we connected a voice robot. It automatically called contacts from the CRM database, conducted a survey using an agreed script, and saved the answers. This allowed us to save time for the specialists conducting the survey and not to mix up or lose the information received. In addition, the voice robot worked quickly: it took only two hours to process the database of candidates from 5,180 people. , it turned out that the reasons for not appearing for the interview were that: the candidates thought about the offer and realized that it did not interest them; didn't have time to arrive for the interview; forgot about the meeting; received another offer or invitation to another meeting.



Thus, in most cases, candidates knew in advance netherlands telegram data that they would not come to the interview, but did not inform about it for their own reasons (because they did not consider it necessary to inform, or because they did not have the opportunity to do so). Or they forgot about the appointed time. In both cases, the company's losses can be reduced by contacting the candidate in advance and asking to confirm the meeting. If he decides not to come, he will cancel the interview - another candidate can be invited for this time. If he is going to come, but forgot about the date or mixed it up, a reminder will help him get his bearings. In a situation where HR specialists are constantly busy screening out future employees, they have neither the time nor the opportunity to call candidates.



That's why we decided to connect a voice robot. For this purpose, the HR service has approved regulations for working with the company’s vacancies: The recruiter conducts an initial search for candidates for the vacancy and arranges an interview; For each interview, a meeting is created in the CRM system indicating the candidate’s first and last name, position, contact phone number, date and time of the meeting, and a resume is uploaded. The day before the interview, a voice robot connected to the system calls the candidate to confirm the meeting. If a candidate cancels an interview, the meeting is automatically deleted and the recruiter is notified. The voice robot makes a call automatically, at a pre-set working time, and uses a script compiled by the recruiter during the conversation.