Besides, as the customer

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makes the order themselves, there is a smaller chance of mistakes than when they talked to a server by phone, who would take notes at the same time. Also, there are more payment options, so the user doesn’t need to have cash in hand, and can even pay through the app; Delivery guys: Just as with Uber, Uber Eats offer a way to increase income, and the couriers can choose where and when they will work, without having to go over complicated labor contracts with companies.


In addition, the delivery guys can work by car, venezuela whatsapp fan motorcycle, and even bicycle, depending on the location, which opens opportunities for many people to start a job. Uber Eats’ Channels The biggest channel for Uber Eats is its mobile app. Users can also use their website. The way Uber Eats has grown its customer base has been the same as Uber itself: Word of mouth and strong monetary incentives in the form of discounts and credit for future orders.


Uber Eats’ Customer Relationships The Uber Eats customer relationship is mostly self-service, with customer support when needed. There are different types of relationships based on each customer segment, but in order to scale, most of it is automated. Uber Eats’ Revenue Streams Uber Eats has four different revenue streams, as explained before: Commission on orders Delivery fees Branding promotions Surge pricing Uber Eats’ Key Resources The platform, that connects restaurants and customers; The algorithms, that calculate all the costs and timing; The brand, which is used in all cities where Uber Eats operates; Restaurant agreements, which provide a substantial part of the transaction.