Elevating the guest experience
Posted: Thu Dec 26, 2024 8:00 am
AI Smart Concierge (IA) : AI Smart Concierge automates over 500 responses to common questions via email, chat, or text, allowing staff to prioritize face-to-face interactions while collecting valuable data on each guest’s wants and needs. The AI Smart Concierge has increased guest engagement by up to 600%, reduced front desk calls by 65%, and decreased brand quality audits by 56%.
Reputation Manager : Sojern data shows that each negative review can cost a hotel between €900 and €4,500, while shortening the long-term relationship with the guest. Reputation Manager allows for efficient collection and management of each guest’s feedback. Generative AI instantly writes responses to both in-stay and online georgia mobile phone numbers database guest reviews, and streamlines real-time issue management. With Reputation Manager, Sojern clients have increased their Net Promoter scores by an average of 35% over three months.
Guest Marketing Suite : Hoteliers can cultivate good relationships with guests throughout their stay by effectively using email, SMS, and chat features. Through consistent, personalized communication, they can drive direct bookings, additional revenue, and foster long-term loyalty. Some Sojern clients have generated over €4,500 per day from email marketing campaigns using their Guest Marketing Suite (CRM).
Jesús Ramírez Medina, Sales Director of Sojern’s Hotels division , adds: “A staff-starved industry and increasing expectations of personalized service and experiences from guests are creating extraordinary pressure for the hospitality industry. To strengthen the support we provide to hoteliers beyond direct booking, we are expanding our offering to become a one-stop marketing platform, leveraging data, AI and technology to drive impactful results. Through our Guest Experience solutions, we analyze, unify and act on data from different hotel management and marketing systems, allowing us to strengthen our relationships and connections within the hospitality industry.”
Reputation Manager : Sojern data shows that each negative review can cost a hotel between €900 and €4,500, while shortening the long-term relationship with the guest. Reputation Manager allows for efficient collection and management of each guest’s feedback. Generative AI instantly writes responses to both in-stay and online georgia mobile phone numbers database guest reviews, and streamlines real-time issue management. With Reputation Manager, Sojern clients have increased their Net Promoter scores by an average of 35% over three months.
Guest Marketing Suite : Hoteliers can cultivate good relationships with guests throughout their stay by effectively using email, SMS, and chat features. Through consistent, personalized communication, they can drive direct bookings, additional revenue, and foster long-term loyalty. Some Sojern clients have generated over €4,500 per day from email marketing campaigns using their Guest Marketing Suite (CRM).
Jesús Ramírez Medina, Sales Director of Sojern’s Hotels division , adds: “A staff-starved industry and increasing expectations of personalized service and experiences from guests are creating extraordinary pressure for the hospitality industry. To strengthen the support we provide to hoteliers beyond direct booking, we are expanding our offering to become a one-stop marketing platform, leveraging data, AI and technology to drive impactful results. Through our Guest Experience solutions, we analyze, unify and act on data from different hotel management and marketing systems, allowing us to strengthen our relationships and connections within the hospitality industry.”