The high level of digitalization of the market has given way to increasingly denmark whatsapp number data 5 million demanding and empowered consumers, who demand fast responses and a 24/7 customer service (SAC) capable of solving all their requirements. That is why today consumers no longer base their loyalty on factors such as price or product: the key is to provide a good customer experience.
In this sense, parcel and logistics companies, understanding the leading role they play today, can obtain a great competitive advantage by optimizing the communication they maintain with customers during shipments, offering valuable information from the time the product is in the warehouse until it reaches the hands of the consumer. But how can company-customer communication be maintained in an agile, effective and personalized manner during the shipment of a product? The answer lies in instant messaging, a highly valuable tool for logistics and parcel companies, especially in the current context.
