What will customer relations become in 5 years?

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In the midst of the digital boom, customer relations continue to evolve. Between improving techniques to increase customer relations and the place of humans in these professions, customer relations will have a completely different face in 5 years. This face will undoubtedly consist of a balance between digital and human. phone number list


Customer relations in 5 years already raise many questions for companies, whether B2C or B2B. In the context of B2B, where the decision-making process is longer than in B2C, customer relations in 5 years will have to be fully adapted to changes in consumption patterns. Thus, the delay that B2B may experience over B2C will gradually fade away.

Between digital, consumer valuation and satisfaction and the place of humans, let's see what customer relations will be like in 5 years.In 5 years, technologies such as chatbots, AI or blockchain will have more weight in our lives. Indeed, all of these technologies that are already very widely used are seeing their developments grow. Whether it is IT solutions, chatbots, voice bots, the figure of this market is constantly growing. To better understand the impact of these technologies, let's look together at the three main technologies that are causing changes in customer relations.