QuestionPro is privileged to receive the highest score out of a total of 15 VoC vendors in its latest CX – Critical Capabilities report . The highest score in the vendor product category for small and medium business use cases was 3.41 out of 5 and this score was awarded to QuestionPro.
In the January 2021 report, Gartner, Inc. states that “QuestionPro offers a comprehensive VoC capability for SMBs looking for a cost-effective solution. It provides capabilities such as ticket management, hierarchy management, and correlation analysis that are typically seen in much more expensive offerings.”
QuestionPro CX is pioneering innovative methods and ideas france number screening in the world of Customer Experience. When you break down customer experience into its most basic elements, what you're really doing is supporting the people who care enough to talk about your company. From understanding their feelings to changing the way you interact with them, our mission is to move your relationship with your customers forward.
This is not the first time Gartner has recognized QuestionPro. In 2020, QuestionPro CX was also recognized in the Gartner Magic Quadrant for Voice of the Customer 2020 study.
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory firm and a member of the S&P 500. Its report evaluated only 15 VoC vendors out of more than 1,000 options, basing the decision on the vendors’ vision and technology and the fact that only a few have a complete, integrated capability that meets the report’s criteria.
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